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The Toolkit » PART A » Step 1: Know the facts » Step 1.1: COLLECT THE FACTS » Step 1.1.2: Answer 'What, Who', etc » (a) What?

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(a) What?

Under 'What', ask questions like the following.

BRAINSTORM

What happened?
What harm or injuries happened?
What caused the dispute or problem?
What does the client want from the dispute?

Table 4: 'What' questions

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